Abstract for Consider Apologizing to Employees (2021) (View and download the article below).
Medical practices sometimes make mistakes regarding their employees that cause some or all employees to react with negative attitudes and behaviors. This is a psychological contract breach and is associated with many negative outcomes. A significant way to reverse these negative effects is to apologize correctly. An apology requires leadership skills to first recognize the problem, second craft an apology, and third deliver it correctly for the apology to be effective. Three leadership skills in particular namely inclusion, respect, and reward are used in this apologizing process.
Smith, David (2021) Consider apologizing to employees. The Journal of Medical Practice Management®, Volume 36, Number 5, pages 241-243, Copyright 2021, American Association for Physician Leadership®, 800-562-8088, www.physicianleaders.org
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