Keeping Your Best Staff using Leadership Behaviors

Five key leader behaviors that keep your best staff on your team

By David F. Smith, PhD (unpublished)

Every person in a medical practice, including the physician-owner, medical director, office manager, lab technicians—everyone—has some thought of quitting their work. The thoughts may be pervasive or momentary, and action may be imminent or a "me – never". This range is called in social science literature "voluntary turnover intention" (VTI). Each person in the medical practice has a level of VTI that varies over time and is measurable. More importantly, good practice leaders can keep the level low through certain specific and learnable relations-oriented behaviors. See the PDF below for the full article.

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