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Keeping Your Best Staff using Leadership Behaviors

Five key leader behaviors that keep your best staff on your team

By David F. Smith, PhD (unpublished)

Every person in medical practice, including the physician-owner, medical director, office manager, lab technicians—everyone—has some thought of quitting their work. The thoughts may be pervasive or momentary, and action may be imminent or a "me – never". This range is called in social science literature "voluntary turnover intention" (VTI). Each person in the medical practice has a level of VTI that varies over time and is measurable. More importantly, good practice leaders can keep the level low through certain specific and learnable relations-oriented behaviors. See the PDF below for the full article.

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